Babycotpod Privacy Policy

At Babycotpod we treat the privacy of our visitors with the highest importance. This policy details the measures we take to preserve and safely guard your privacy when you visit our site or deal with a member of the Babycotpod team.

We may have cause to update our Privacy Policy so please do take the time to check our policy from time to time.

Information We Collect

When you order with us, we will ask for information such as your name, e-mail address, billing address, delivery address, telephone number, product selections and credit or debit card or other payment information. All of this information is necessary to process your request or to notify you of acceptance of your order.

When visiting our website our third party providers of content may collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type and the country where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website. We may collect this information even if you do not register with us. This information is captured to improve the quality of service that we provide.

We will treat all your Personal Information as confidential.

How We Use the Information

We may use your information for the following purposes:

Processing your orders;
To disclose information about you to any relevant regulator if they require it or to anyone else, if we have a legal duty to do so;
Monitor customer traffic patterns and site usage to help us develop improve the design and layout of the site;
To serve website content and advertisements to you;
To administer this website;
If you register with us, we may occasionally notify you about enhancements to our services such as; functionality changes, special features and offers.
The information we hold about you may also be used to analyse your browsing preferences as part of our marketing programme. This may help us to select and tailor products, services or special discounts we think you will be interested to hear about;
We may also monitor or record telephone conversations with you to ensure consistent service levels, to prevent or detect fraud and for training purposes;
If you register with us you are free to unsubscribe at any time. You will then no longer receive any marketing e-mail correspondence from Babycotpod.

By providing us with your personal information you consent to our processing your personal data for the above purposes.

The personal information we ask you to provide when you register should be true and accurate at the time of completion. You agree not to impersonate any other person or to use a false name or personal details which you are not authorised to use.

Security of Your Information

As noted previously the security and protection of your Personal Information is of the upmost importance to us. We follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access. We will never pass on your details on to a third party for marketing or any other purposes.

Our site uses secure server software to protect your information whenever you place an order or access your account information. We use encryption to safeguard your credit/debit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection.

Use of 'Cookies'

A Cookie is an element of data that a website can send to your computer via your web browser. Cookies allow us to understand which pages you visited, the most popular areas of our website and how frequently particular pages are visited. Our cookies do not contain any other personal information about you, and are only used to customise and enhance your browsing experience.

You are able to set your browser software to not accept cookies and you will still be able to visit our website should you wish.

Your Rights

If for any reason, you are unsure about the personal and account information we are holding in your name, please contact our customer service team on 0845 6809294 or alternatively e-mail us at CustomerServices@babycotpod.com. A member of the Babycotpod team will happily review your file and update the records if required.

If you wish to change your existing preferences on receiving marketing information from Babycotpod please e-mail us at CustomerServices@babycotpod.com.